Terms and Conditions

1. Who these terms are between

These terms apply between you and Confi Food OÜ, registry code 17322759, Sepapaja tn 6, 15551 Tallinn, Estonia (“we”, “us”, “our”). They cover the use of confifood.com and anything bought through it. By using the site or placing an order you accept these terms. If you do not accept them, please do not use the site.

If you buy as a consumer, nothing here limits the rights you have under EU and Estonian consumer law. Where a term below conflicts with those rights, the law applies.

2. What we offer

• The free HACCP Food Handler course. Twenty lessons, open to everyone, with no account and no payment.
• The HACCP Food Handler certificate. A one-off payment of €29.99 that gives you three online exams, one per level, and a certificate when you pass all three.
• Instructor-led courses. Training delivered live by our team, bought by card on this site or by invoice.
• Team seats. Certificates and courses bought by a company for several people.
• Consulting, food safety services and managed training. Agreed in writing with each client and not sold through the website.

Prices on the site are in euros. The price shown at checkout is the price you pay.

3. The free course

You may read and use the free course for your own learning and for training people in your own organisation. You may link to any lesson. You may not copy the lessons, in full or in part, into another course, product or website, or sell access to them.

Finishing the free course does not by itself give you a certificate. The certificate is earned by passing the three exams.

4. The certificate and the exams

• After payment we email three exam links to the address you paid with. For a team order, each learner named at checkout gets their own links.
• Each exam has 20 questions drawn from that level. The pass mark is 80%.
• The links work for 30 days from payment. Within those 30 days you may retake an exam you have failed as many times as you need. After 30 days the links stop working and a new purchase is needed.
• Exams are to be taken by the person named, on their own, without help. We may withhold or withdraw a certificate if an exam was taken by someone else or with assistance.
• When you pass all three levels, our team issues your certificate with its unique ID and QR code and registers it with TrustBite, the independent recognising body. Your name and certificate ID appear in the TrustBite public registry so the certificate can be verified.
• The certificate is valid for 3 years from the issue date.
• Training and exams are in English.

5. Instructor-led courses

After payment our team contacts you to agree dates. Course content, duration and format are as described on the course page at the time of purchase. If a session has to move, our team agrees a new date with you. Delivery is in English.

6. Team orders

A company buying seats confirms that it has each learner’s permission to give us their email address for the exam links. Seats are for the number of people paid for and are not shared. The company is responsible for the accuracy of the details it enters at checkout.

7. Payment

Payment is taken in full at checkout. All sales are final. Once an order is paid, the service is reserved for you and our team starts work on it, so we do not offer refunds or a cancellation period, unless the law requires otherwise.

8. Your responsibilities

• You are at least 18, or you are taking the training through your employer or school.
• The details you give us are accurate, including the email addresses of learners on a team order.
• You keep your exam links private. Anyone with a link and the matching email can sit the exam.
• You do not use the site or our materials for anything unlawful.

9. Intellectual property

The lessons, exams, course materials, templates, reports, text, images and brand elements on this site belong to Confi Food OÜ or our licensors. You may use them for your own learning and for the purpose you bought them for. You may not reproduce, distribute or sell them without our written permission. Certificates remain our property and may be withdrawn if obtained by fraud.

10. What the certificate is and is not

The HACCP Food Handler certificate shows that the holder passed our exams on the content of the free course. It is recognised by TrustBite. It is not a government licence, and it does not replace any training, registration or permit that a national or local authority requires for your job. Check your local rules.

11. Liability

To the extent Estonian law allows:

• We are not liable for indirect or consequential loss arising from use of the site, the free course or a purchase.
• Our total liability for any claim about a course or certificate is limited to the amount you paid for it.
• The free course is general training. Food safety decisions in your business remain your responsibility.

Nothing here limits liability for death, personal injury, fraud or anything else that cannot be limited by law.

12. Payments and third parties

Payments are processed by Stripe on Stripe’s own checkout page. Exam links, results and order emails are sent through our email provider. We choose these providers with care but we are not responsible for outages on their side. If a payment goes through and you do not receive your emails, write to us and we will sort it out.

13. Privacy

How we handle personal data is set out in our Privacy Policy.

14. Governing law and disputes

These terms are governed by the law of the Republic of Estonia. Disputes go to the Estonian courts, unless consumer law gives you the right to use the courts of your own country. Consumers in Estonia can also turn to the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority, ttja.ee.

15. Changes

We may update these terms. The date at the top shows the current version. Changes apply to orders placed after that date. The terms in force when you ordered apply to that order.

16. Contact